Accessibility Statement

The Track Pattern

Our website accessibility policy, aims and achievements, and how to report problems or request information in another format.

This statement applies to

This website is run by Townsquare Spaces. We want as many people as possible to be able to use it. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • modify the line height or spacing of text
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making devices easier for people with a disability to use so that you can:

How accessible this website is

Overall our audits have confirmed that the The_Track website is almost fully accessible to all visitors. We have tried to present content in a clear way, avoiding complicated navigation mechanisms and distracting animations. Fonts are clear, contrast levels are good, and links are all text-based.

However, we know some parts of this website aren’t fully accessible as:

  • Inadequate contrast of text which is necessary for all users, especially users with low vision.

What to do if you can’t access parts of this website

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us. 

We’ll consider your request and get back to you as soon as possible. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact us. 

If you wish to make a formal complaint, please email

Enforcement procedure

If you have made a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Townsquare are committed to making its websites accessible, in accordance with the accessibility regulations.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliance issues listed below.

Content that’s not within the scope of the regulations

The content listed below is non-accessible as we are not required to:

  • make documents published before 23 September 2018 accessible, unless they are essential to access a service
  • make reproductions of heritage documents accessible
  • make online maps accessible
  • add transcripts to audio files at Level A/AA.

Non-accessible content

Non-compliance with the accessibility regulations includes the following:

  • Issues with contrast

We are aware that some of the text on the site needs more colour contrast. Contrast issues with text, links, buttons and form elements. This fails WCAG 2.1 success criterion 1.4.3 (Contrast – Minimum). We are working to improve this.

How we tested this website

This website, and a broad selection of its pages, was tested by Vinco Marketing using the Wave Web Accessibility Evaluation Tool (

When this statement was prepared

This statement was prepared on 1st October 2020 following technical and editorial improvements. It was last updated on 12th October 2020. 

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